Effective Date: 23 April 2026
RAIDN Pty Ltd (ABN 67 653 241 582) ("we", "us", "our") operates WRHS, a warehouse management and order fulfillment platform. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our service, which integrates with e-commerce platforms to provide fulfillment services.
We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as applicable international privacy regulations including the General Data Protection Regulation (GDPR) for users in the European Economic Area.
When you connect your e-commerce platform to WRHS, we access and store the following information to provide our fulfillment services:
| Data Category | Specific Data | Purpose |
|---|---|---|
| Order Information | Order number, order date, payment status, shipping method selected | Process and fulfill orders |
| Customer Information | Customer name, company name, email address, phone number, shipping address | Ship orders to customers, carrier label generation, delivery notifications |
| Product Information | Product titles, SKUs, barcodes, images, weights, dimensions, country of origin, HS codes | Warehouse picking, packing, customs documentation |
| Inventory Information | Stock quantities, warehouse locations | Inventory management, stock allocation |
| Fulfillment Information | Fulfillment status, tracking numbers, carrier information | Track shipments, update order status |
When warehouse staff use the WRHS platform, we collect:
We automatically collect certain technical information when you use our service:
We use the information we collect to:
To fulfill orders, we share customer shipping information (name, address, phone number, email) with shipping carriers including but not limited to:
This sharing is necessary to generate shipping labels and deliver orders. Carriers process this data according to their own privacy policies.
We may share WRHS user data (not end customer data) with service providers who assist us with:
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of RAIDN Pty Ltd, our users, or others.
If RAIDN Pty Ltd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We retain information for as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order and fulfillment records | 7 years | Australian tax and business record requirements |
| Customer personal information | 3 years after fulfillment | Dispute resolution, returns processing |
| Product catalog data | Duration of platform connection | Active service provision |
| WRHS user accounts | Duration of account + 1 year | Account management, audit trails |
| Technical logs | 90 days | Security monitoring, debugging |
When you disconnect your platform from WRHS, we will delete or anonymize your data in accordance with these retention periods, unless longer retention is required by law.
We implement appropriate technical and organizational measures to protect your information, including:
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
You have the right to:
If you are located in the European Economic Area, you also have the right to:
Our legal basis for processing personal data includes: performance of a contract (providing fulfillment services), legitimate interests (improving our services, security), and legal obligations (tax and regulatory compliance).
If you are a customer of a business using WRHS for fulfillment, please contact the business directly regarding your personal information. We process your data on behalf of the business (as a data processor) and will assist them in responding to your requests.
We comply with each connected platform's data protection requirements and API terms of service. For all platforms, we:
For Shopify integrations, we additionally comply with Shopify's specific data protection obligations:
Our infrastructure is hosted on Amazon Web Services (AWS) in the Sydney, Australia region. All data is stored and processed within Australia. If you access our services from outside Australia, your information may be transferred to and processed in Australia. We ensure appropriate safeguards are in place for international transfers, including compliance with applicable data protection laws.
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date" above. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
RAIDN Pty Ltd
ABN: 67 653 241 582
Address:
24 Prospect Court
Robina, QLD 4226
Australia
Email: privacy@wrhs.app
We will respond to your inquiry within 30 days.